Product Shipping and Delivery
All our products are transported in the appropriated conditions to maintain intact all the properties inherent to its expected output. For most countries the delivery occurs within two to five working days, except in case of stock rupture. In case of stock rupture, the customer would be adviced of the new delivery date.
Use of Products
Our kits and reagents are for laboratory research and in vitro use only. They should NOT be used as Agricultural or Pesticide Products, Cosmetics, Drugs, Food Additives or Household Chemicals.
BIOFIDAL warrants that its products conform to the specifications in the accompanying technical brochure. If a product fails to conform to its specifications, BIOFIDAL may choose to replace it free of charge or refund the purchase price.
Prices are shown in Euro (€). Prices may be subjected to change without notice. We guarantee written quotations for 30 days. When placing your order, please refer our quoted prices or pro-forma invoice number. If you order by phone, we will confirm our current price by them. If you order via our website, we will guarantee the price shown at the website by that time.
Prices shown in this catalogue exclude VAT, which might be applied when the invoice is issued. Shipment will be made promptly even if prices have been nominally changed. Price increases and reductions, if any, will be automatically applied to your invoice.
Invoices will be due within 30 days from issue date. Advanced Payment may be required. Banking expenses are fully supported by the client. In case of advanced payment orders will only be processed upon payment validation.
Discontinuation of Products
We reserve the right to discontinue the offering of any item without prior notice.
BIOFIDAL’s Customer Service is available to assist you if a problem arises with your order. Please inspect all packages immediately upon receipt and notify us promptly if any damage or discrepancy occurs.
If damages occur, please retain the damaged goods, packing material and shipping documents. If the damage requires that you have to send us back the materials please contact our Quality Service Department to obtain shipping instructions and authorizations. If an item is shipped to you incorrectly, as the result of a mistake from our team, we will take a quick and appropriate action to correct the problem.
Returns accepted for items that have been ordered by mistake may be subject to a processing fee of 20% to cover costs of refunding.